Return Policy
Effective date:
This Return Policy applies to purchases fulfilled by Thorxianshex for products sold through thorxianshex.ddd. Our operations are based in Atlanta, Georgia, United States. Local consumer laws where you live may grant additional rights that apply alongside these rules.
Geographic fulfillment
Return shipping labels, carriers, and time zones may vary by destination. We describe the process that applies to your order after you contact us so that expectations match your region.
Eligibility
Sealed food supplements may be returned within fourteen days of delivery if unused and in original packaging, except where hygiene or safety rules prevent return after opening.
How to start a return
- Contact us using the Site footer details and include your order reference.
- Wait for return instructions before shipping items back.
- Use trackable shipping; we are not responsible for parcels lost without proof of delivery.
Refunds
Approved refunds are issued to the original payment method within fourteen business days after we receive and inspect the return. Shipping costs are non-refundable unless required by law.
Damaged or incorrect items
Report damage or mismatched contents within forty-eight hours of delivery with clear photos. We will propose replacement or refund consistent with the situation.
Contact
Thorxianshex, 152 Walton St NW, Atlanta, GA 30303, United States.